Senior Director, Vehicle Damage Claims & Loss Prevention

La description

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

Senior Director of Vehicle Damage Claims and Loss Prevention

Reporting to the Americas CFO, this role will lead our vehicle damage claims (“VDC”) and loss prevention (“LP”) organizations and oversee a team of 65+ employees in our corporate headquarters and shared service center.  In addition, this position will work closely with our strategic partners to drive efficiency and optimize performance.  The role will work across multiple organizations including operations, IT, finance and data analytics and foster a collaborative environment. 

What you’ll do:

• Develop and build a high performing organization with strong employee engagement including coaching and mentoring of direct reports.

• Obtain best-in-class cost structure by codifying best practices, enabling decisions through technology, and democratizing data for visibility and accountability

• Achieve VDC billing and cash recovery targets across multiple brands and locations in the US.

• Drive innovation through partnerships with our IT and data analytics team to improve customer experience and reduce expense targets.

• Improve vehicle security to reduce theft, fraud, missing vehicles and impounds across our US operations.

• Lead strategic initiatives including vendor negotiations, technology rollouts and other cost optimization opportunities.

• Develop dashboards and reporting to share real-time visibility on VDC and LP initiatives, including KPIs and financial metrics.

• Organize calls with operations and loss prevention teams to review monthly results and ensure alignment on process improvements.

What we’re looking for:

• 15+ years of experience in vehicle damage claims

• Minimum Bachelor’s Degree with MBA preferred

• Strong communication skills

• Leadership skills to work with cross-functional teams and manage teams remotely

• Loss Prevention experience is a plus

• Car Rental industry experience is a plus

Perks you’ll get:

• Clear and defined career paths to pursue

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages

• Contribute up to $260 as a tax-free benefit for public transportation or parking expenses

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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