Damage and Maintenance Administrator

Description

Administrator – Damage & Maintenance Team

Salary: £24,600 - £25,800 OTE

Working Hours: 40 hours per week,

Monday – Friday 08:30 – 17:00

Saturday (rolling rota) 09:00 – 13:00

About the role:

We are currently recruiting for a Damage & Maintenance Administrator to join our growing team in Bathgate. As a Damage & Maintenance administrator, you will be working in a fast-paced environment where customer requirements are constantly changing. You will support customers in maintaining the vehicles they have on hire and managing any breakdowns or accidents helping the customer on their way. This is an area key to ACL’s success.

Key Responsibilities of a Damage & Maintenance Administrator:

• Receiving calls and emails from customers requiring assistance to get their vehicle repaired or maintained and keep them on the road
• Emergency Assistance, support customers to get mobile following a breakdown or accident
• Approving repairs costs with suppliers, challenging excessive costs and obtaining evidence to support costs where required
• Administration, managing out of service planning types on out rental platform, raising purchase orders and logging them for cost control purposes
• Identifying vehicles requiring service and MOT, booking them in and supporting completion
• Any other relevant tasks supporting the wider business

Requirements:

• Computer Literate
• Excellent Communicator
• Team Player
• Friendly, positive ‘Can-Do’ attitude
• Looking to take an active role in the development and growth of our business

Great Rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:

• 33 days holiday (including Bank holidays)
• A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar)

R0164086