Team Leader IRS

Description

Avis Budget Group doesn’t just rent cars. We’re changing the way people move. We are 'Connecting You To More'.

Across our world-leading brands - Avis, Budget, Zipcar and Payless - we’re continually harnessing the latest technology to develop integrated products and services that will offer entirely new travel possibilities with more convenience and flexibility than ever before.

Tasks:

Strategy:

• Understands the business strategy and translate onto business department/ employee level;
• Create the alignment within the organization how to implement action plans
• Understands and communicates Assistance related projects and priorities in the Team
• Proactively identify and support new IT and process solutions, proposals to leverage the maturity of service delivery

Service Delivery:

• Has overall knowledge of the processes of the given service.
• Contributes to improve the quality and efficiency of the services and to develop the processes.
• Ensures the continuous operation of the section entrusted to him or her while maintaining an efficient management of resources.
• Leads or participates in department projects as required.
• Ensures high-level performance in his or her section in order to attain established service requirements and objectives (SLA).
• Communicates expectations, goals, targets and KPIs to the delegated team.
• Monitors and make proposal for the improvement of key performance indicators (KPIs).
• Ensures written processes are up to date.
• Ensures operation is compliant with all relevant regulations such as PCI, SOx. Internal process controls
• Ensures executive escalations are resolved with highest priority.
• Build trust and rapport with all levels of internal and external employees and interact positively and professionally
• Maintains regular contact with key internal partners, evaluates and understands their needs, provides information concerning everyday operation.
• Escalation focal point for the partners related to all assigned process related escalations

High Performance Behaviours:

• Be a role model for each of the High Performance Behaviours and integrate these into everything you do from interviewing, coaching, and performance management.

People Management:

• Sets team objectives and individual objectives to each member of his/her team.
• Set clear expectations to team members on required knowledge and skill level and ensure functional training is in place.
• Manages the performance of the team and the Performance Management Appraisals within the managed functional area.
• Motivates colleagues with continuous feedback and coaching in order to reach business and personal objectives. Plays a key role in developing and coaching team members.
• Identifies potential talent in the team. Ensures succession planning is in place.
• Responsible to select new employees best fits to job according to job skill profile and strive to retain well performing employees.
• Responsible for on boarding of new joiners including check point assessment.
• Develops and/or propose decision on low performers.
• Ensures one to one discussions are regularly held for the direct reports.
• Carries out administrative tasks delegated to him/her.
• Implement workforce plan, allocate and administer resources (holiday, time sheet, work schedule).
• Executes backup mechanism (ensuring that there is proper coverage of processes at any time).

Requirements:

• Degree – BsC or MsC level - 
• Fluent in the languages of the partner country – German C2
• Fluent English Level. At least on a Level - C1
• Fluent polish language will be beneficial
• Professional qualification preferred
• 2 years +’ experience of working in Multi Site, Multi-Country Fast Paced Corporation
• at least 2 years people management experience
• Knowledge of the BSC/SSC systems and processes is an advantage
• Ability to travel within a designated region in case of need
• Ready to work in a 24 hours/365 day operation team

R0153723