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Customer Service

Digital Smart Service Agent German market

  • Barcelona Contact Centre
  • Customer Service
  • Full time
  • Added

Description

Avis Budget Group Contact Centre  strives to make a positive difference, which is why we are looking for a motivated   Digital Smart Service Agent  to join our team.

Our Digital Smart Service Program requires you to play a crucial role in ensuring its success.

  • You will be responsible for ensuring we obtain vital information from our customers in advance of their arrival to reduce unnecessary contact between our employees and customers, reduce wait times, and provide a better rental experience.

  • Besides being able to converse with customers in a professional way in both written and spoken format, as well as being able to rent competently, handle a variety of customer queries and confidently sell our products when appropriate. 

  • Your role will require you to take a flexible approach within the role and be passionate about owning the customer journey.

Responsibilities:

  • Delivering the best possible customer service, exceeding expectations wherever possible.

  • Maximizing revenue by selling products, services, and lead generation.

  • Handling general administrative tasks.

We would be very glad to offer you:

  • Full time permanent contract

  • Work from home 3 days a week optional

  • 21737.46 euros gross per year

  • Monthly bonus scheme up to 500 euros per month

  • Salary increase, ticket restaurant and free car rental after one year in the company

  • VIP District discounts

  • Discounts in car rentals

  • Excellent multicultural environment and location in Barcelona World Trade Center

  • Global mobility opportunities

  • Excellent initial online and ongoing training and mentoring (paid from the very first day)

We would love you to have:

  • German as mother tongue leve

  • English intermediate

  • Previous experience in customer service or sales

BarcelonaSpain
Airport Ops

How are we connecting you to more?

Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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