Sales and Service Call Centre Agent

Job type: Sales and Service Call Centre Agent

Full-time: Permanent

Salary: Base £25,500 with monthly commission opportunities.  

Hybrid: Flexible working (office and home based), Glasgow City Centre

Shift and schedule: Glasgow Service Room is open Monday to Friday 8am - 6pm and Sundays 9:30am – 6pm. You will work on a rotational shift pattern within those hours and work (currently) 1 in 5 Sundays.

Role Overview:

As a Sales and Service Agent in ABG’s Quick Pass Team, you'll play a crucial role in delivering an end-to-end Digital Check-In Service. You’ll engage with customers both domestic and globally, handling their queries, and providing a seamless, efficient pre-rental experience. This hybrid role allows you to work flexibly, delivering personalised service and achieving sales targets while helping us set new industry standards.

This person will be responsible for ensuring we obtain vital information from our customers in advance of their arrival to reduce unnecessary contact between our employees and customers, reduce wait times, and offers our customers a better rental experience.

Responsibilities:

• Engage with customers via phone and email to collect information and expedite their rental process.
• Ensure a seamless customer journey by resolving queries promptly and maintaining a high level of professionalism.
• Carry out mandatory pre-rental checks, highlighting any potential risks and following company policies and procedures to ensure compliance.
• Maximize revenue by recommending and selling additional products and services, to meet both personal and team sales targets.
• Effectively resolve customer concerns using proven techniques like Listen, Own, and Resolve.

Skills/Experience:

• Experience working in a customer service environment.
• Prior sales experience (telesales preferrable but not essential.)
• Proficient in MS Office Applications.
• Strong communication skills (both verbally & written), with the ability to build rapport and adapt to varying customer types.
• Ability to work independently and as part of a team.
• Good time management and prioritization of workload.
• Results-driven mindset with a focus on achieving and exceeding sales targets.
• Resilient with the ability to consistently perform under pressure.
• Ability to speak multiple languages is desirable but not essential.

Great rewards for great work

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer a competitive benefits package to support your well-being and career growth, including:

• 25 days holiday plus Bank Holidays
• Highly competitive commissions
• Company Pension
• Employee Health Programme
• Employee discounts on car rental across Avis Budget Group.
• Cycle to Work Scheme.
• Many retail discounts on – travel and leisure, health & well-being, eating out, shopping and lifestyle.