Rapid Return Agent

Are you excellent at delivering face to face customer service? Do you have great communication skills? Are you willing to go that extra mile for the customer? If so a Rapid Returns Agent with Avis Budget Group could be the role you are looking for!

As a Rapid Returns Agent, you will have the opportunity to work in a fast-paced environment where no two days are the same. You will be coordinating the logistics of the fleet, and delivering outstanding customer service to our customers at the end of their journey with us.

Key responsibilities of a Rapid Returns Agent:

• Delivering excellent customer service to each customer, and acting as the first point of contact for customers returning their vehicle after rental
• Inspecting vehicle for damage after rental period, ensuring that all damage is recorded accurately and feedback is appropriately given to customers
• Negotiating costs with customers after rental period, whilst maintaining a high level of professionalism
• Delivering an outstanding last point of customer service to encourage repeat custom
• Handling customer complaints with sensitivity to ensure any issues are resolved effectively, maximising good will and minimising risk to the business.

What we are looking for:

• Customer service experience
• Excellent communication skills
• Team-player
• Friendly, positive, ‘can-do’ attitude
• Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
• A full valid driving licence with 12 months’ experience

Great rewards for great work

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:

• 33 days holiday
• A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them.

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