Operations Support Manager

As an Airport Manager, you will lead all aspects of operations at an airport location—ensuring a safe, efficient, and profitable business while delivering a consistently positive experience for both customers and employees. 

This role requires a hands-on leader who can balance operational excellence, people leadership, and financial performance in a fast-paced, customer-facing environment. 

What You’ll Do: 

You will oversee all airport operations related to customer service, vehicle rentals, and fleet readiness. This includes managing customer transactions at the rental counter, driving the sale of incremental products and services, and ensuring vehicles are cleaned, prepared, and available for the next rental. 

You will plan, manage, and implement staffing schedules based on business demand and transaction volume, while overseeing both exempt and non-exempt employees. You will lead and support teams responsible for customer shuttling between terminals and vehicle areas, ensuring timely, safe, and customer-friendly transportation. 

You will handle customer concerns and escalations, ensuring issues are resolved promptly and effectively to protect customer satisfaction and brand reputation. You will also analyze operational and financial data, including transaction volumes, revenue performance, and expense trends, to inform decisions and improve results. 

Additional responsibilities include assisting with annual budget preparation, monitoring fuel pricing and cost controls, implementing HR policies and procedures, and ensuring compliance with company standards and operational guidelines. 

Perks You’ll Get: 

• Starting salary: $70,000 annually 

• Medical, dental, vision, life, and disability insurance 

• Access to additional voluntary benefits, including group auto and home insurance, pet insurance, legal assistance, identity theft protection, FSA, accident and critical illness coverage, and supplemental life insurance 

• Flexible spending benefit of up to $270 for public transportation or parking expenses 

• 401(k) retirement plan with company-matched contributions 

• Comprehensive training to learn the business and enhance leadership and operational skills 

• Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles 

• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals 

• Community involvement opportunities 

What We’re Looking For: 

• Bachelor’s degree (BA/BS) or equivalent required 

• At least 1 year of leadership or management experience 

• Experience in car or truck rental preferred; background in operations, customer service, training, or human resources strongly valued 

• Working knowledge of profit and loss (P&L) management 

• Strong decision-making skills with the ability to operate independently within established guidelines 

• Strong analytical and math skills, with the ability to interpret reports and operational data 

• Proven ability to lead, coach, and manage large teams effectively 

• Exceptional communication skills, including the ability to articulate company vision and provide clear operational direction to employees, contractors, and vendors 

• Strong organizational and administrative skills with attention to detail 

• Excellent time management and prioritization skills in a fast-paced, changing environment 

• Strong customer service orientation, with the ability to make operational decisions based on customer needs 

• Demonstrated problem-solving skills and results-driven mindset 

• Willingness to travel as needed 

• This position requires regular, on-site presence and cannot be performed remotely 

Who We Are: 

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. 

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.