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WH1 6161

Workforce Management Analyst

  • USA - South San Francisco - 513 Eccles Ave, Ste A; South San Francisco, California, United States of America
  • Business Intelligence
  • Full time
  • Added

La description

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

What you’ll do:

  • Own system configuration for scheduling, forecasting, labor standards and operational practices
  • Responsible for the accuracy volume forecasts, schedules, schedule models and schedule for ecasts for the domestic operations. Accuracy will enable the ability to staff the correct number of associates at the correct time in order to meet customer demand and service level objectives
  • Performs analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of service offering changes, customer workflow and process changes, operations drivers, and customer routing changes; including financial implications
  • Analyzes, and supports the team in analyzing, performance utilizing continual forecast strategies, key operational metrics, and leading indicators to understand patterns and trends against tolerance levels
  • Develops and executes response plans working alongside team to proactively identify priorities and develop insights to maintain business results, improve customer satisfaction, maximize workforce efficiency, and improve operational and financial performance
  • Leads creation and delivery of forecast, schedule efficiency and operational reports to stakeholders and validates for accuracy; continually monitors, completes ad-hoc queries, and analyzes and measures overall performance for the entire enterprise
  • Drives innovative impact with a customer driven mindset that leads to operational excellence; continuously assess and redesign processes that are repeatable, sustainable, and scalable to ensure customer requirements are met; accountable for development, maintenance and continuous improvement of all workforce management processes; implements and embeds lean principles and tools
  • Project management of ad hoc projects

You should apply if you bring:

  • BA, MBA desired
  • 1-3 years of experience in the workforce management space
  • 1-2 year experience in car rental/hospitality /retail/call center
  • Strong modeling skills; proficiency with the Microsoft Office suite including intermediate to advance excel skills required.
  • Experience with Blue Yonder/JDA, Kronos or UKG is preferred
  • Excellent communication skills both written and oral
  • Ability to work in a fluid and fast paced environment
  • SQL knowledge preferred

Good-Faith Salary Range:

  • The annual starting salary for this position is between $80,000 – $90,000 annually. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
  • This position is also eligible for bonus incentive compensation awards.
  • This job posting is anticipated to remain open until June 28th, 2024.

Benefits you’ll receive: 

  • Paid time off 
  • 401K retirement plan with company matched contributions 
  • Access to Medical, Dental, Vision, Life and Disability insurance 
  • Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages 
  • Contribute up to $260 as a tax free benefit for public transportation or parking expenses 
  • Employee discounts, including discounted prices on purchase of Avis / Budget cars 
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more 

The fine print:  

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

South San FranciscoCaliforniaUnited States of America

R0165018

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