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Service Transition Analyst

  • Budapest Service Centre
  • IT
  • Full time
  • Added


At Avis Budget Group, we have built a culture where the highest goal is to empower others to accomplish more. If you are passionate about developing your career, while helping others along the way, come join the ABG team. 

The impact you will make:

The primary purpose of the Service Management Analyst is to support Service Delivery Managers in designing, building, delivering, operating, and controlling information technology services in line with the needs of business across all regions.

Key responsibilities:

  • Evaluating IT processes on a regular basis, identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, audits, maturity assessments and reviews.
  • Transitioning projects into production services, using a standard design and transition process.
  • Maintaining, publicizing, and promoting the problem management policy and process. Ensuring effective management and co-ordination of root cause analysis activities for problem resolution.
  • Supporting change management using the ITSM tool. As necessary managing the change process liaising with, and providing advice to, all relevant parties.
  • Participating in quality assurance activities by assisting in the review of records, calls, customer surveys, etc.
  • Producing regular and ad hoc service management reports.
  • Engaging with teams across the company to help identify and implement service improvements initiatives.

What makes you a perfect match:

  • You have 2+ years demonstrable experience within IT Service Management
  • Operational experience within an ITIL environment
  • Demonstrable experience and aptitude in working in a matrix organization
  • Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies
  • Fluency in English both verbally and in writing
  • Excellent analysis and problem-solving skills
  • The ability to communicate effectively with both technical and non-technical colleagues at all levels in both verbal and written communications
  • The ability to plan, prioritize and organize work to meet deadlines
  • An adaptable and flexible attitude towards the demands of the job
  • The ability to build and maintain effective working relationships with customers and colleagues
  • Confident use of the Microsoft Office toolset
  • Knowledge of service management tools

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities. 

Why Avis Budget Group?

  • Flexible way of working according to our remote policy in effect
  • Possibility to work from abroad (according to remote policy in affect)
  • Cafeteria with wide range of elements
  • Employee discounts program at various contracted partners
  • We are proud of working at the greenest of Budapest – Green House Office Building
  • We support your career development with internal learning portfolio and talent programs
  • We are never bored - our Fun Factory team takes care of event organisation (well-being & mental health program, team building, social events, CSR - Charity activities)
  • Recognition program – we appreciate your achievements
  • Additional holiday for your birthday
  • Young, dynamic, and multinational environment – the average age alongside the BSC is 31years, we represent over 30 nationalities

If you want to  be connected to more  in your career Avis Budget Group is the place to be! Apply now!

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How are we connecting you to more?

Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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