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Customer Service

Portuguese Speaking Customer Experience Specialist

  • Budapest Service Centre
  • Customer Service
  • Full time
  • Added

Description

Connecting you to more.

The Business Support Centre (BSC) of   Avis Budget Group  , a globally leading vehicle rental service provider, is providing support from beautiful Budapest mainly covering customer care, commercial support including various service lines, and financial services. If you'd like to join, we are now offering a career-defining opportunity within a successful and fast-growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a complex European organization.   It's a very exciting place to be — dynamic, creative, and collaborative.   

Why Avis Budget Group?

  • our BSC is a Centre of Excellence and the largest Avis Budget Group site globally;

  • in 2018 was awarded the Shared Service Firm of the Year in Central Eastern Europe;

  • multicultural, diverse team with colleagues from over 40 different countries;

  • friendly, collaborative culture & approachable leadership;

  • Hungary’s greenest, environmentally conscious, award-winning office;

  • home-office policy

Currently,   we are looking for a talented Portuguese speaker for our  Customer Experience  department, which is responsible to cover various processes focusing on post-rental customer queries.

 

The newest members would be part of a close-knit team to support the department with the following:

  • attending to general post-rental customer queries via email
  • processing refund and invoice requests
  • providing the updates and documentation to partners and various departments to effectively resolve queries
  • Providing support in updating process documentation, following–up, and recording changes
  • Contributing to recognizing the opportunities for improving processes

To join us, we are looking forward to your application if you have:

  • high school education (University or College degree is an advantage)

  • fluent knowledge of English (verbal, written) and Portuguese (written)

  • experience in a Shared Service environment is an advantage but not a must

  • excellent written and verbal communication skills, customer orientation

  • outstanding problem-solving skills, logical and proactive thinking

  • attention to detail, ability to tolerate monotony

  • collaborative approach, team spirit

  • ability to prioritize in a fast-paced environment, multi-tasking skills

  • experience in using Microsoft Office

BudapestHungary
Airport Ops

How are we connecting you to more?

Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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