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Customer Service

Customer Care Representative fluent in German

  • Barcelona Contact Centre
  • Customer Service
  • Full time
  • Added

Description

Avis Budget Group Contact Centre wants to make a difference and that’s why is looking for a motivated  Customer Care Representative to join our Customer Care team. If you are passionate about customer satisfaction and high performance, and by the way you are looking for a multicultural, friendly and supportive working environment, then you are ready to be part of the team.

Your role will involve:

- Solving problems of customer issue by providing appropriate information and excellent customer support and service. All activities are engaged in establishing and enhancing the satisfaction of internal and external customers.

- Delivering an excellent Customer Care and to be a key enabler in Customer Care to achieve quality objectives and standards.

- Supporting the Customer Care model by providing exceptional customer service, maintaining quality relations with existing customers and recognizing cross-selling opportunities.

We offer:

  • Full time permanent contract strating on the 1st of August

  • Monday to Friday 9am to 6pm shift

  • Work from home 3 days a week optional

  • 23398.17 euros gross per year

  • Colectivos Vip discounts

  • Discounts in car rentals

  • Multicultural and excellent environment in Barcelona’s World Trade Center

  • Global mobility opportunities

  • Excellent initial online and ongoing training and mentoring (paid from the very first day)

Requirements:

  • German as mother tongue level

  • Upper Intermediate English level

  • Previous experience in customer service

  • Familiar with Office

BarcelonaSpain

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