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Senior Business Insights Analyst

  • 6 Sylvan Way, Parsippany, 07054; Parsippany, New Jersey, United States of America
  • Business Intelligence
  • Full time
  • Added

Description

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

Business Insights Analyst

Summary:

The Business Insights Analyst will be responsible for developing and delivering critical business insights, and decision support expertise to a wide range of business functions (Loss Prevention, Security, Fleet, Vehicle Damage Claims, Finance, Operations, and Customer Service). This includes providing solutions and thought leadership in the areas of expense reduction, fleet optimization, operational excellence, and customer experience.

What you’ll do:

  • Engage with business teams to understand challenges, provide thought leadership, and identify how advanced analytics solutions could be leveraged
  • Draw conclusions and make actionable recommendations based on analysis
  • Help better leverage, utilize, and instill advanced analytics solutions throughout the organization
  • Design and develop advanced analytics solutions
  • Ensure that advanced analytics solutions are practical and effective based on expertise and experience
  • Develop processes and tools to measure and monitor solution performance and value achievement
  • Continually improve existing advanced analytics solutions

What we’re looking for:

  • Bachelor’s degree in Engineering, Data Science, Econometrics or related field
  • 3-5 years’ experience delivering advanced analytics solutions

Skills and abilities you should have:

  • Strong SQL and programming skills
  • Ability to think strategically and identify critical success factors when developing solutions
  • Strong communication, organization, and time management skills
  • Ability to work effectively in a team oriented, high demand, and fast paced environment

What you’ll do:

  • Produce timely and accurate RFP documents, Customer Reporting, Contract agreements, and Sales Presentations including QBR decks
  • Utilize Salesforce.com (as tracked via Salesforce.com monthly reporting) to ensure each portfolio customer has an accurate record, including the following:
    • Generate monthly portfolio database for each Global Account Manager
    • Verify accuracy of new/renewed Agreements in pricing object as inputted by ABG Sales Admin
    • Ensure accuracy of competitive information, account travel agency data, contacts, and insurance employment verification on all portfolio accounts
    • Assist Global Account Manager with complaint resolution process as needed and Log service complaints
    • Ensure all international rates are up-to-date and recorded
    • Log all relevant tasks & events and other components as agreed upon with Global Account Manager.
  • Support account contact’s self-service use of Business Intelligence
  • Proactively manage customer international rate files for all customers in the Global Account Manager portfolios
  • Complete & track monthly revenue generating activities
  • Drive customer service activities to Account Services to best support revenue generating activities  
  • Interface with customer contacts on special projects as a liaison between the customer and Global Account Manager to generate incremental revenue
  • Support prompt insurance claims resolution through coordination with Sedgwick or licensee provider as needed and as directed by Global Account Manager
  • Set up Billing and provide updates as needed
  • Manage issuance, tracking and inventory of Avis/Budget free day coupons for your team (as applicable

What we’re looking for:

  • 1-3 years of administrative experience
  • Sales Support experience is preferred

Skills and abilities you should have:

  • Strong Excel experience is required
  • Ability to create reporting and presentations
  • Strong multitasking and organizational skills - ability to handle multiple projects and meet tight deadlines.
  • Effective presentation, verbal, and written communication skills
  • Skilled at working effectively with cross-functional teams
  • Salesforce experience is a plus

  Perks you’ll get:

  • Clear and defined career paths to pursue
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
  • Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
  • 401(k) Retirement Plan with company matched contributions
  • Full training to learn the business and enhance professional skills
  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

ParsippanyNew JerseyUnited States of America

R0143751

Airport Ops

How are we connecting you to more?

Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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