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Operations Administrator

  • Western Australia Perth Airport; Perth, Western Australia, Australia
  • Administration
  • Full time
  • Added

Description

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -  Avis, Budget, Zipcar, and Apex  - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Key Accountabilities  

  • Vehicle Report Reconciliation –Station Manager’s Weekly Report
  • Station Contract Exception (WRSCEX).
  • Process long term rental rollovers, mini lease and extended rentals.
  • Fuel reconciliation.
  • Respond to Medallia feedback.
  • Support local Remarketing Manager with administrative tasks where required.
  • Assist with location emails, phone enquiries, customer service requests and reservation info updates.  
  • Provide administrative support to the Airport Manager, Operations Manager, Duty Managers and  Customer Experience Manager.
  • Provide assistance to location during peak periods as required.
  • Assist with onboarding new employees, including training logins, site tour and updating staff records.
  • Assist employees with general queries and escalate to management if required.
  • Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies/ procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.
  • Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.
  • Adhering to Company Quality Assurance and Uniform Guidelines.
  • Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.
  • Driving vehicles as required.
  • Other reasonable duties as requested by the State Manager.

What we’re looking for

  • Previous experience in an administrative/data entry role, experience within the car rental industry is highly regarded
  • Proactive approach with high level problem solving skills 
  • Comprehensive knowledge of company computer system.
  • Excellent communication skills both written and verbal
  • Problem solving skills
  • High level attention to detail
  • High organisational and time management skills 
  • Demonstrated organisation skills
  • Comprehensive knowledge of Microsoft Office Excel, Outlook, Word 

Benefits and Perks

  • $ 60k per year + super  (Negotiable)
  • Wellbeing programme  incl.  life insurance  +  discounted health insurance  +  superannuation  options
  • Access to  Perkbox   – discounts and offers  with hundreds of retailers and big brands, including on  cinema tickets fitness classes shopping discounts  and much more
  • Employee discounts on  car rental  across Avis Budget Group
  • Employee Assistance Programme  (EAP)  provided by Converge – 24/7 support for your mental health and wellbeing
  • Full training provided  to help you achieve your goals & reach your potential
PerthWestern AustraliaAustralia

R0148136

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