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Airport Ops

Customer Service Representative

  • Auckland Airport; Auckland, Auckland, New Zealand
  • Operations
  • Full time
  • Added


•    Multiple positions available - full-time and part-time roles 
•    Multiple locations available - Auckland Airport and CBD 

•    Entry level position with training provided
•    Supportive, friendly, and caring culture

•     Big international company with opportunity to move internally

Borders are open and we are looking for help at our counters to serve our customers. We have a role to fit you with full-time and part-time positions available.

We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 6.30am), afternoons, nights (until 1.30am) and weekends as required.

About the role:

From our customer counter you will greet and interact with customers, market products and services and complete rental transactions, contracts, and bookings.  You will also assist with general customer inquiries and finding resolutions to queries.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.

Key responsibilities will include:

  • Establishing customer car rental needs by actively listening

  • Review in detail our various add on’s and services as to determine what may best suit the customer

  • Communicate rental procedures and guidelines effectively

  • Complete rental bookings in a timely, efficient, and accurate manner

  • Answering customer questions and inquiries

What we are looking for:

  • Full, clean, valid class 1 driver’s licence is essential for this role

  • Previous experience within retail, hospitality, customer service, sales, or similar roles 

  • Ability to work in a fast-paced environment while delivery exceptional customer service 

  • Comfortable learning and using various computer systems / hand-held devices to accurately input rental information (training will be provided)

  • Ability to follow procedures and adhere to company guidelines and standards.

What’s on offer:

  • $23.70 per hour plus increase your earnings with our sales incentive scheme

  • Uniform and parking provided

  • Wellbeing programme incl. life insurance, discounted health insurance and superannuation options 

  • Full training provided to help you achieve your goals & reach your potential 

  • Employee discounts on car rental across Avis Budget Group and our partners

  • Access to discounts and offers from retailers and big brands

If you would like the opportunity to be the face of the Avis Budget Group, then we want to hear from you! To be considered please put an application forward by clicking APPLY now!

About Avis Budget Group 

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. 

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

AucklandAucklandNew Zealand


Airport Ops

How are we connecting you to more?

Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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