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IT Operations Support Engineer

  • Warszawa - ul. Łopuszańska 12 A, HQ; Warszawa, Poland
  • IT
  • Full time
  • Added

Description

Avis Budget Group operates a network of 350 rental stations and 4 regional headquarters in the Central Region (Germany, Poland, Austria, Switzerland, Czech Republic)). Infrastructure and end user support at these sites is provided by a number of onshore and offshore partners who are managed by a central ABG IT team.

We are looking for:

IT Operations Support Engineer

You will support our partners and the central IT team using your local knowledge and language skills. You will also be able to translate between end users and the IT specialists of our partners. You will support the regional IT Business Partner with implementing IT processes in the region and improving the quality of technology services for the region.

To ensure success as an IT Support Engineer, you should have in-depth knowledge of business software and hardware systems (client and server), excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT Support Engineer helps resolving all IT issues quickly and effectively while maintaining a good relationship with the users.

You will report directly to the IT Business Partner.  You will work with users on all levels of the organization, as well as supporting third party service desk agents, engineers and software developers.

The role will encompass the following main areas:

Taking ownership of infrastructure changes in our rental station network Proactively identifying infrastructure problems and working with central IT, partners and suppliers to resolution Supporting IT infrastructure projects affecting the region Maintaining excellent relationship with local IT suppliers and supporting central IT team and partners in communicating with local suppliers Supporting correct prioritization of IT support requests and their timely resolution Providing technical hands-on support for local HQ IT infrastructure (telephony, networking equipment, end user equipment) Supporting standard business applications and our virtualized desktop environment in rental stations and HQ

Your outstanding communication skills will help you to effectively talk to business users as well as IT specialists, and you will be confident in both supporting your internal customers and directing external suppliers.

IT Support Engineer Requirements

  • Proven work experience as a Technical Support Engineer

  • Knowledge of computer hardware and networking systems

  • Ability to troubleshoot complex hardware and software issues with excellent problem identification, analysis and solving skills

  • Outstanding organization, time management and interpersonal skills

  • Ability to work independently in an organized manner with a high level of attention to detail

  • Excellent written and verbal communication skills

  • Strong customer focus

  • Ability to think critically

  • Flexible & adaptable towards an ever changing, fast moving business

You have to be fluent in (the local language) and English. Knowledge of an additional regional language is desirable.

Administratorem danych osobowych pracowników i kandydatów do pracy jest Jupol Car Sp. z o. o., z siedzibą w Warszawie przy ul. Łopuszańskiej 12a. Dane przetwarzane są w celu rekrutacji i zatrudnienia i ich podanie jest obowiązkowe w zakresie określonym przepisami prawa pracy, w szczególności przez Kodeks Pracy. Dane nie są przekazywane żadnym nieuprawnionym odbiorcom, ani też do państw trzecich. Odbiorcami danych mogą być jedynie osoby i podmioty upoważnione do przetwarzania danych oraz  uprawnione na podstawie przepisów prawa organy publiczne.  Dane są przechowywane przez czas określony w szczególnych przepisach prawa. Osobie której dane dotyczą, przysługuje prawo do wglądu w swoje dane, prawo ich uzupełniania i obowiązek zgłaszania Administratorowi zmiany danych osobowych.

WarszawaPoland

R0147974

Airport Ops

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Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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