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Customer Service

Replacement Specialist fluent in German

  • POL - Warszawa - ul. Żwirki i Wigury 16C; Warszawa, Poland
  • Customer Service
  • Full time
  • Added


Join Our Dynamic Replacement team as a Replacement Specialist for B2B German speaking customers at Avis Budget Group Contact Centre Barcelona!

Are you an enthusiastic and driven individual with a passion for customer satisfaction? Avis Budget Group is seeking a motivated Replacement Specialist to join our dynamic team. If you're ready to take on new challenges, contribute to a positive work environment, and make an impact, we want you on our team.

What you´ll do:

  • Phone answering to take orders from German speaking assistance companies who are based in Germany, Austria, and Switzerland.

  • Verification of feasibility by contacting Avis rental stations, execute the reservation in Avis internal systems and confirm the reservation number to the international assistance companies.

  • Order acceptance via phone and email from our insurance companies, assistance/leasing companies and from damage network service providers. Followed by coordination with customers car workshop & rental stations.

You should apply if you bring:

  • Fluency in German language (both written and verbal) – C1 level.

  • English at an intermediate level

  • User level knowledge of MS Office (Outlook, Word, Excel)

  • Minimum 6 months previous relevant experience

  • Ready to work in 24hours/365 days operation team.

We will offer you:

  • 3 months full-time contract plus extended to 1 year plus permanent.

  • Hybrid model

  • 9000 Zloty per month plus bonus.

  • Holiday allowance & Christmas vouchers.

  • 3 weeks of fully paid training

  • 40% discount on car rentals worldwide

  • Excellent location in our brand-new office in Warsaw

  • Global mobility opportunities & growth

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.




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Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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