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Credit & Collections Expert - UK

  • Budapest Service Centre; Budapest, Hungary
  • Finance
  • Full time
  • Added


Currently,  we are looking for a talented  Expert for our UK Credit & Collections Team who makes sure our customers pay for their rentals promptly.

The Business Support Centre (BSC) of  Avis Budget Group , a globally leading vehicle rental service provider, is providing support from beautiful Budapest mainly covering customer care, commercial support including various service lines, and financial services. 

 Why Avis Budget Group BSC is a great place to build a career at:

  • our BSC is a Centre of Excellence and the largest Avis Budget Group site globally

  • multicultural, diverse team with colleagues from over 40 different countries

  • friendly, collaborative culture & approachable leadership

  • opportunities for growth & development throughout your career

  • high-energy place with a winning spirit where things move forward every day

  • Hungary’s greenest, environmentally conscious, award-winning office

  • various fun company events and volunteer initiatives

  • car rental and partner discounts in addition to your compensation package

If you'd like to join, we are now offering a career-defining opportunity within a successful and fast-growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a complex European organization.  It's a very exciting place to be — dynamic, creative, and collaborative.  

As a Credit & Collection Expert your role will be:

  • managing most important client accounts receivables portfolio and credit lines through a proactive collection of debts and reminding customers of their due payments mainly over the phone

  • providing support for team members in technical questions (systems, processes)

  • handling escalations

  • sending balance information, statements, and invoice copies

  • reconciling accounts and finding out why debts have not been paid; investigating disputed invoices when customers disagree with charges

  • keeping customer database and accounts up-to-date, registering and following up cases (i.e. payment terms).

  • credit analysis and review

  • escalating problems as appropriate; advising team leader of cash shortfalls

  • managing relationships with customers, partners, and car rental stations

  • cooperating with departments in the BSC and the countries

  • continuously striving for process improvement, actively contributing to knowledge and idea-sharing within the team

To join us, we are looking forward to your application if you have:

  • min. high school education (University or College degree is an advantage)

  • advanced English (verbal, written) language knowledge

  • 2+ years of experience in receivables - ideally in Collections

  • excellent written and verbal communication skills

  • outstanding customer orientation and problem-solving skills

  • strong analytical skills, logical and proactive thinking

  • collaborative approach while being able to make own decisions and take ownership

  • ability to prioritize in a fast-paced environment

  • ability to take initiative

  • experience in using Microsoft Office, especially Excel with confidence 



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Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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