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Operations Administrator

  • Pacific Head Office
  • Administration
  • Full time
  • Added


About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -  Avis, Budget, Zipcar, and Apex  - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

The Opportunity

The Administrator performs duties and provides services which reflect the Company’s values. Essential duties and responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific requirements.

  • Maintain the toll hold queue:
    • Match trips to transactions
    • Contact customer or location for valid information to match trips
    • Analysis of on hold queue to identify opportunities to reduce/eliminate errors
    • Monitor franchisee hold queue
    • Toll Notices
  • Process infringements:
    • Identify and correct discrepancies
    • Utilise various methods to obtain correct customer information where required
    • Applications for dispute to infringement local bodies
    • Rejection notices
  • Employee toll on-charging
  • Monthly toll invoice processing for the ABG Entity Accounts
  • Manage paper toll notices and eliminate/reduce errors
  • Vehicle Overdue Reconciliation
    • Customer Service
    • Operations liaison
    • Applications for dispute to infringement local bodies
    • Rejection notices
  • Internal and External enquiries
  • Licensee support
  • Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.
  • Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision

Role Requirements

  • Proactive approach with high level problem solving skills
  • Excellent communication skills both written and verbal
  • Problem solving skills
  • High level attention to detail
  • High organizational and time management skills
  • Comprehensive knowledge of Microsoft Office Excel, Outlook, Word

Benefits and Perks

  • Competitive Salary
  • Wellbeing programme  incl.  life insurance  +  discounted health insurance  +  superannuation  options
  • Access to  Perkbox   – discounts and offers  with hundreds of retailers and big brands, including on  cinema tickets fitness classes shopping discounts  and much more
  • Employee discounts on  car rental  across Avis Budget Group
  • Employee Assistance Programme  (EAP)  provided by Converge – 24/7 support for your mental health and wellbeing
  • Full training provided  to help you achieve your goals & reach your potential

In accordance with our Avis Safety Pledge and Budget Worry-Free Promise, ABG’s Vaccination Policy requires all Australia-based employees to be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination to our Human Resources Department. You will be provided with relevant information throughout the recruitment process.

MascotNew South WalesAustralia

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