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Airport Ops

Customer Services & Operations Representative

  • Hawkes Bay Airport; Hawke's Bay, Hawke's Bay, New Zealand
  • Operations
  • Full time
  • Added


Based at our Napier Airport Branch, we have a full-time position available for someone who has exceptional customer service skills and isn't afraid of hard work.

We work 7 days per week Monday to Saturday 07:00 am to 9.00 pm. In this full-time role you will be scheduled to work on our rotating roster working 40-hours per week consisting of 5 x 8-hour shifts per week that will include early mornings, evenings, weekends and public holidays as required.

  • Permanent, Full-Time 40-hours per week position available

  • Napier Airport based

  • Supportive, friendly, and caring culture

  • Entry level role with training provided

  • Big international company with opportunity to move internally

About the Role 

As what we call a Rental Operations Agent you will be involved in all aspects of our business!  This varied role covers both our front and back of house operations.  On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What we are looking for:

  • Full , clean, valid class 1 driver’s licence is essential for this role.

  • Previous experience within retail, hospitality, customer service or similar roles

  • Ability to work in a fast-paced environment while delivery exceptional customer service.

  • Comfortable learning and using various computer systems to accurately input rental information (training will be provided)

  • Ability to follow procedures and adhere to company guidelines and standards.

What’s on offer:

  • $24.74 per hour, plus increase your earnings with our sales incentive scheme.

  • Uniform and parking provided.

  • Wellbeing programme incl. life insurance, discounted health insurance and superannuation options

  • Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.

  • Full training provided to help you achieve your goals & reach your potential.

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you!  To put an application forward, please click Apply.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Hawke's BayHawke's BayNew Zealand


Airport Ops

How are we connecting you to more?

Whether it’s a leisure or business trip, we help people come together during those times that matter most to them. Avis Budget Group is the global leader in car rental services and home to Zipcar, the world’s leading car-sharing network. No matter where customers are in the world, we can offer them a mobility solution tailored to their needs. Want to join us? Discover more of the moments that matter in a career with us.

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