Concierge

Customer Service Expertise needed as a Concierge at our Wellington Airport to drive our straight to car (S2C) service!

A 12-month fixed term opportunity as our Concierge to create an unforgettable experience for our preferred customers using our straight to car product.  If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team!

Snapshot:

📍 Wellington Airport

💼  Full-Time (40 hours/week), Fixed-Term (12-months) position available

🤝 Supportive, Friendly, and Inclusive Culture in a global company

What You’ll Do:  

• Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalised interaction (align with Quality in motion?)

• Support our preferred customers to ensure that if they have selected straight to car that they are able to go through this process.

• Troubleshoot customer issues on the spot and escalate ongoing issues.

• Ensure that the customer leaves the location wanting to use S2C for their next Rental.

• Report back to S2C team frequent issues to ensure that these are being resolved.

• Train RSA and Rover team members in S2C processes and troubleshoots to drive engagement.

• Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off 

• Communicate proactively with Avis Preferred customers via phone, text, email and app to confirm logistics, special requests, and meeting locations where required.

• Greet customers warmly upon arrival, open vehicle doors, which may mean assisting with luggage, and provide an overview of the rental vehicle.

• Inspection of the renter’s vehicle

What We’re Looking For:  

• An Avis Champion with a passion for our brand and ensuring all customers have a premium experience.

• Valid Driver’s License  

• Strong written and verbal communication skills 

• Confident with technology tablet or mobile device skills  

• Strong customer service and interpersonal skills 

• Ability to work in a fast-paced environment with strong multitasking and organizational skills 

• Willingness to work outdoors in all weather conditions 

What’s on offer:

• Competitive hourly rate

• Uniform and parking provided

• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options

• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.

• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.